DISPATCH E-911 Director & E-911 Coordinator

Joe Laviano, ENP
(772) 220-7188
jlaviano@sheriff.martin.fl.us


In April 2007, the Martin County Sheriff’s Office moved into a new “state of the art” building. This facility is able to withstand hurricane force winds more than 190 miles per hour. The Martin County Sheriff's Office Emergency 911 Communications Center is the primary public safety answering point for 911 calls placed in the unincorporated areas of the county. In addition to dispatching all calls to the Martin County Sheriff's Office Deputies, the communications center also dispatches calls for the Sewall's Point Police Department.

Computer Aided Dispatch (CAD)
The Martin County Sheriff's Office utilizes "SafetyNet" CAD from Hitech Systems, Inc. (www.hitech.com) which was updated with the latest release in October 2011. It is both a Multi-Agency and Multi-Jurisdictional computer aided dispatch (CAD) system.

Joseph J. Laviano, ENP, 911 Director & 911 Coordinator

Joe Laviano is the E-911 Communications Director for the Martin County Sheriff's Office and has over 40 Years Law Enforcement Experience. His career includes more than 23 Years with the Albany, NY Police Department as a Detective and worked 8 years in Road Patrol . His 15.5 years in Administration, included Training and Computers and there he implemented new CAD and RMS systems.

He has been with the Martin County Sheriff's Office for more than 16 years as the 911Director and Martin County's 911 Coordinator. He oversees a staff of 27 Telecommunicators, 6-shift supervisors, and 2-trainers.

The Martin County Sheriff’s Office Trainers use the APCO Basic Telecommunicator Course. This program consists of one to four weeks of learning to conduct telephone interviews with callers and inputting calls in the Computer Aided Dispatch System. Another requirement is a minimum of 12 - 16 weeks working with senior telecommunicator on main radio and a minimum of 12-16 weeks learning how to use Teletype System for wants/warrants, traffic stops, running tags & driver's license information, etc.

Assistant 911 Manager Jennifer Wilson	MSAG Database Specialist Michele McGannon

When every second counts-
Call 911
911 is a three digit telephone number that you can call 24 hours a day for police, fire or medical emergencies.


Why 911?
It saves valuable time in an emergency. According to U.S. nationwide statistics, it can take up to 2 1/2 minutes to find your telephone directory and another 30 seconds to locate the correct number. In an emergency, 3 minutes is a long time.


How does 911 Work?
When you call 9 1 1, your call is received by a trained communications specialist who takes your information. Then, the appropriate police, fire and/or medical services team located in your area is notified and service is dispatched. Hence the term "9 1 1 Dispatcher".

How do I use 911?
Remain Calm and speak clearly. Provide the dispatcher with the following information:
* Where is the location?
* What is happening?
* What is your name, address and phone number?

Automatic Vehicle Location

• Enables real-time tracking of unit position
• Location information can be used for unit recommendation by linear distance    or optionally by drive time (requires routing server)
      – Reduces response times versus traditional beat or station based unit    recommendation
• Enables historical analysis of unit movement

Dispatch Non-Emergency Phone Numbers
(772) 220-7170
(772) 220-7180
FAX ( 772) 220-7105

Martin County’s New 911 Telephone System

After an extensive review the Martin County Sheriff’s Office, Martin County Fire Rescue and the Stuart Police Department, selected the Cassidian Vesta CS 1000 HA for its future E-911 telephone solution.

The goal of this telephone system is to improve the officer’s emergency response times for “wire line, wireless and VoIP” emergency calls to 911. Plus provide a mapping interface solution for the 911 Call Takers/Dispatchers to utilize for more efficient call taking and situation management.

In 2011, the Martin County Sheriff’s Office 911 handled 333,291 telephone calls through the 911 Telephone System.

The Martin County Sheriff's Office uses a "Stancil" voice logging recorder system. This one hundred twenty (120) Channel recorder was installed in 2007. We record all 911 calls into the Sheriff's Office and all law enforcement radio traffic between units and dispatch. All calls made out of the dispatch center are recorded and all call taking and radio dispatch positions are recorded.

This chart shows a history of calls from 2007 through 2011.

The total of Calls for Service for 2011 for the Martin County Sheriff’s Office was 292,318.